Wednesday, July 13, 2005

[TechTip] Outlook 2003 Desktop Alert Problem

It's been a week ever since the PC in my workplace has been installed with Microsoft Outlook 2003, and as far as everything goes, everything with Outlook 2003 looks so cool with the reading panes, cooler UI and mail organization, but one major problem: I don't receive any alerts when the new mail arrives! And saying that, I have make myself very sure that I have the mail arrival alert email options all switched on every single day ever since I got Outlook installed!

This has to be one of the most annoying thing that can happen in the office when you have no idea when any new email messages arrives (OK, probably to me as a worker who although receives less emails per day, but every single email has a lot of weight = work). So I have been getting the usual question "Haven't you received my email?"

So checking through the online resources, I finally found out what causes the problem: It has to do with Microsoft Exchange server and caching. Then I found out that in order to have the desktop alerts, you'd need to enable "Cached Exchange mode". This can be done by:
1. Go to Tools - E-mail Accounts
2. Select View or change e-mail existing accounts radio button under the E-mail group, then click Next
3. Select the MS Exchange Server email account that has been configured in your Outlook, then click the Change... button next to it
4. Tick the Use Cached Exchange Mode checkbox and click Next

[::Correction -- 14 July::]
After further fiddling with Outlook, I only notice that the real problem is actually the Tools - Rules and Alerts setting. Desktop alerts will only notify any new incoming mail that goes into the Inbox, but if you have set a rule which will move the message to a separate folder, you'd need to set the Display a desktop alert action to the rule.

After testing, I conclude that the Cached Exchange Mode does not contribute to this problem.

I'm sorry for the misinformation.

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